Refund & Return Policy

Effective Date: August 11, 2026

Thank you for shopping with U’de’de SCS, a clothing and lifestyle brand operated under HCG Enterprises LLC. We want you to be satisfied with your purchase and have created the following policy to make returns and refunds clear and straightforward.

1. Returns

U’de’de SCS accepts eligible returns within 30 days of delivery.

To qualify for a return, merchandise must:

Be unworn and unused
Be in its original condition
Have all original tags and packaging attached
Not show signs of washing, alteration, damage, stains, odors, or excessive wear
Include proof of purchase or order information

Items that do not meet these requirements may be refused or returned to the customer.

2. Refunds

Once your returned merchandise is received and inspected, U’de’de SCS will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 7 business days after approval for U’de’de SCS to process the refund. Your bank or payment provider may require additional time for the funds to appear in your account.

3. Shipping Costs

Original shipping charges are generally non-refundable.

Customers are responsible for return shipping costs unless the item received was defective, damaged during shipment, incorrect, or otherwise sent in error by U’de’de SCS.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact U’de’de SCS as soon as possible.

Please include your order number and photographs showing the issue. We will review the situation and, when appropriate, provide a replacement, exchange, or full refund.

5. Exchanges

If you need a different size or eligible replacement item, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If the requested item is unavailable, U’de’de SCS may offer a refund or another appropriate resolution.

6. Final Sale Items

Items clearly identified as Final Sale, clearance merchandise, or otherwise designated as non-returnable at the time of purchase are not eligible for returns or refunds, except where required by applicable law.

7. Custom or Personalized Items

Custom-made, personalized, or specially ordered merchandise is generally non-refundable and non-returnable, unless the item arrives defective, damaged, or materially different from what was ordered.

8. Return Approval

A return request does not automatically guarantee a refund. All returned merchandise must meet the requirements of this policy and be inspected before a refund or exchange is approved.

9. How to Request a Return

To request a return, contact U’de’de SCS using the contact information provided on this website.

Please include:

Name:
Order Number:
Item(s) Being Returned:
Reason for Return:

Customers should wait for return instructions before shipping merchandise back.

10. Changes to This Policy

U’de’de SCS, operating under HCG Enterprises LLC, reserves the right to update this Refund & Return Policy when necessary. Any changes will be posted on this website with the updated effective date.

11. Contact

For questions regarding returns, refunds, exchanges, or orders, please contact:

Email: hello@udede-scs.com

U’de’de SCS
Signature Clothing Shoes
Operated under HCG Enterprises LLC